Natus Neuro Technical Support

At Natus Neuro, excellence in customer service and support are not just words – they are values and beliefs held throughout the entire company. We work cooperatively to develop long-term relationships with our customers to provide the products, tools and services our customers need. Natus Neuro Technical Support is a focused, agile organization that is here to serve healthcare professionals worldwide. Providing our customers more time to care for their patients is our goal. Customer loyalty is our reward.

Natus Neurology Essential Support Elements

  • Accessible and effective Technical Support
  • Definitive technical documentation and knowledgeable installation team
  • Excellent replacement unit or spare part availability
  • Extended warranty and service programs (click here for additional information)
  • Comprehensive, flexible and regular customer training courses (Neuro Training Academy)    

For technical assistance, please select a product below: Please have your device model & serial number available when calling technical service (when applicable) or place it in the email.

To speak with a Technical Service Representative, please fill out the form below and select the product you are inquiring about.

Dantec
Robert-Koch-Str.1
82152 Planegg
Germany
Phone: 800-387-7516 (Domestic)
Phone: 905-829-5300 (International)
Fax: 905-829-5304 or 888-404-2992
Email: OTS@natus.com
Support Hours: Monday-Friday - 8:00 am - 6:00 pm EST

Embla
1 Hines Road, Suite 202
Kanata, ON K2K 3C7
Canada
Phone: 888-662-7632 (US/Canada)
Phone: 1-613-254-8877 (International)
Fax: 1-613-270-0627
Email: Ottawa.techsupport@natus.com
Support Hours: 365/24/7

Grass
200 Metro Center Blvd Unit 8
Warwick, RI 02886 USA
Phone: 877-472-7779 (US/Canada)
Fax: 401-732-7097
Email: GrassService@natus.com
Support Hours: 365/24/7

Nicolet
3150 Pleasant View Road
Middleton, WI 53562 USA
Phone: 800-356-0007 (Domestic)
Phone: 608-829-8500 (International)
Fax: 608-829-8775
Email: Madison.helpdesk@natus.com
Support Hours: Monday-Friday - 8:00 am to 5:00 pm CST

Nicolet Vascular & Obstetric Dopplers
720 Corporate Circle, Suite A
Golden, CO 80401 USA
Phone: 303-431-9400
Toll-Free: 877-842-7970
Fax: 303-431-0429
Email: Madison.helpdesk@natus.com

Olympic
5900 First Avenue S
Seattle, WA 98108 USA
Toll-Free: 1-866-940-7143 (US/Canada)
Phone: 1-206-767-3500 (International)
Fax: 1-206-767-0573
Email: Seattle_technical_service@natus.com

Schwarzer
Robert-Koch-Str.1
82152 Planegg
Germany
Phone: 905-829-5300 (Oakville, ON Canada)
Phone: 49 0 180 501 5544 (Munich, Germany)
Email: service.europe@natus.com

Xltek
2568 Bristol Circle
Oakville, ON L6H 5S1
Canada
Phone: 800-387-7516 (Domestic)
Phone: 905-829-5300 (International)
Fax: 905-829-5304 or 888-404-2992
Email: OTS@natus.com
Support Hours: Monday-Friday - 8:00 am - 6:00 pm EST

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